|
Residential
Ways We may better serve you
at Home
Example 1:
A retiree had recently purchased a high end computer system
(Dell® Gateway®…) and subsequently bought a DVD/CD recorder/player. Rather than
disconnect and transport the entire system to a local computer store to get the
recorder installed he contacted us.
We installed the unit in less
than an hour and provided training on the new DVD equipment.
Example 2:
A client contacted us regarding an old workstation that was
not functioning properly and was, in fact, virus infected. After a consultation
the client decided to purchase a new computer. We were able to help as follows.
We custom built a new computer according to her
specifications, installed it, and recovered most of the data off her old PC and
transferred it to the new one.
We also setup her Road Runner
cable modem, installed a 4-port Belkin firewall to protect her privacy as well
as installed a HP 5550 printer and HP ScanJet 2300 scanner. We gave her
comprehensive training sessions to help her get proficient with her new setup
and equipment.
Example 3:
A power surge unfortunately destroyed the external 56k
modem of a senior citizen. She wanted to get her system back up and running
since Internet access was very important to her.
Within 24 hours, we arrived at
her home with a new US Robotics 56k modem, installed and configured it, and
re-configured AOL to work with it. We had her back on the Internet within 1
hour of our arrival, along with a new APC power surge protector to protect her
new modem from any future electrical damage.
Example 4:
AOL® recently delivered a DSL package to a teacher who
didn’t know how it worked or how to install the equipment. She called us and we
were happy to help.
We installed the DSL package, upgraded her AOL® to the
latest version and gave her some training on how to use it.
Also upgraded her computer RAM
to allow faster access to certain applications and Internet surfing.
Example 5:
This family bought a few computers from a friend that were
previously used in a business network; so the computers had a lot of settings
and software that they didn’t need or want. They also wanted both computers to
be able to share a cable Internet connection.
One of our network engineers re-installed Windows on both
her computers, saving only the data and settings they requested.
Also, installed and configured
a Linksys firewall with Internet sharing capabilities, allowing her family to
use the Internet on both computers at the same time, securely.
Example 6:
A family of 6 had a non-working Verizon® DSL line for 6
months. After many hours of dead ends and frustration they called us to get the
job done.
In a space of 3 days, we worked with Verizon tech support
to get the line repaired and allowed multiple computers in the same household to
share this one DSL line.
Installed a new HP printer on their Gateway computer.
Upgraded the RAM on their Dell computer and resolved issues
with attached printer.
|
